To minimize risk of exposure to and spread of the COVID-19
virus and COVID-19 variants, I am continuing to suspend in-person hypnotherapy
sessions with me in my office. Meanwhile, phone, and Zoom consultations ARE and
WILL REMAIN AVAILABLE!
(This blog was
originally posted on May 3, 2016)
Someone is finally doing it. Someone is finally suing Starbucks® because the company “shorts”
advertised quantity of coffee in iced beverages compared to the ratio of ice.
O-kay, then.
The company argues that ice is supposed
to be in an iced beverage. Isn’t that implied—even explicitly stated—in the
names of the beverages like iced coffee, iced tea, iced-green-tea latte, etc.?
Even the Frappuccino beverages made with a lot of ice. Considering how many
units of iced beverages Starbucks® sells
each day, I doubt that the plaintiff in this case is the first person who
noticed the imbalanced of the coffee-to-ice ratio. Most people who order an
iced beverage simply pay and happily walk out of the store or take a seat along
the coffee bar and enjoy their drink, end of story. I wonder what inspired this
person to actually sue the company over this imbalance instead of simply ask
the barista to prepare the beverage with less or even no ice, or simply stop
buying coffee there in the first place?
Last year, one of my nephews introduced me to the word
“micro-aggression.” I remember laughing at the concept of micro-aggressions. I
didn’t laugh because I believe some complaints and perceived injustices are truly
funny or deserve to be dismissed out of hand, but because the word itself is
demeaning and yet so accurate. In the context of the many injustices (real or
perceived) that are occurring in the world, not receiving the advertised amount
of coffee in your iced beverage doesn’t seem like a big deal, or even that it
should be. Taking the company to court for a $5 million payday over this
imbalance is a bit extreme. And yet, it’s happening. My question is: how did
this and similar situations get so far?
A couple years ago I posted a blog titled Passive-Aggressive
Behavior in which I explained the origins of this behavior, which typically
begins during early-childhood. A youngster naturally starts to become more
independent from his caregivers between the ages of two and five. However, if
the adult does not provide options and opportunities for the child to
demonstrate the desired behavior, the youngster may adopt passive-aggressive
responses to these requests in order to display some kind of autonomy. Rather
than ask directly for something, the individual hints and insinuates that
something is wrong/must change until other people in the environment change
behavior to accommodate him. Over time, this strategy becomes a subconscious
known—a go-to behavior to get what the person wants. I can’t help but wonder if
passive-aggression is at the root of so many examples of micro-aggression we
are seeing lately.
There is a huge difference between assertiveness and
aggressiveness/passive-aggressiveness. In the first case, an assertive Starbucks® customer would immediately,
politely, tell the barista that there is too much ice in the beverage and ask
for it to be remade. (There is a sign on the counter of every Starbucks® that states the store’s policy
about re-making a drink to a customer’s satisfaction.) If the new drink still
wasn’t made to the person’s satisfaction, the person could ask for a refund and
stop going there for coffee. Maybe even a letter to the CEO would be in order.
Conversely, an aggressive customer might rudely complain about the drink, demand
the refund/reject apologies from the company, etc., and even stomp loudly off
the premises and tell everyone about the lousy experience. The passive-aggressive
customer may take the beverage as it was originally prepared and then complain
(loudly or discretely) about everything that is wrong with the drink. The final
step on this path would be to take the complaint to court.
I do not know all of the details about this customer’s lawsuit. Perhaps
the individual has made many attempts to change how the company prepares its
iced beverages and even had a one-on-one meeting with the CEO to vent
frustration about this perceived rip-off. But is this issue so important to
press legal charges, knowing that the cost of hiring a legal team to
defend/prosecute this injustice may become financially prohibitive? Sure, the
ultimate pay-day could be worth this effort—if and when it eventually comes.
The question I have about this issue is whether having a disproportionate ratio
of ice-to-coffee symbolic of another more personally
meaningful perceived imbalance in this person’s life.
Maybe it isn’t about the coffee, at all.
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Hi, there. I am Tom Neil and I want to explain how life had been for my younger brother living with schizophrenia and how he had been eternally able to overcome this debilitating disease via a naturopathic, herbal method.
ReplyDeleteMaicon - my kid brother was twenty years old when he was brought to the emergency room by the campus police of the college from which he had been suspended several months ago. A professor had called and reported that he had walked into his classroom, accused him of taking his tuition money, and refused to leave.
Although he had much academic success as a teenager, his behavior had become increasingly odd during the past year. He quit seeing his friends and no longer seemed to care about his appearance or social pursuits. He began wearing the same clothes each day and seldom bathed. He lived with several family members but rarely spoke to any of them. When he did talk to them, he said he had found clues that his college was just a front for an organized crime operation. He had been suspended from college because of missing many classes. My sister said that she had often seen him mumbling quietly to himself and at times he seemed to be talking to people who were not there. He would emerge from my room and ask my family to be quiet even when they were not making any noise.
My father and sister told the staff that Maicon's great-grandmother had had a serious illness and had lived for 30 years in a state hospital, which they believed was a mental hospital. Our mother left the family when Maicon was very young. She has been out of touch with us, and they thought she might have been treated for mental health problems.
Maicon agreed to sign himself into the psychiatric unit for treatment. The whole family except I had agreed to have Maicon transferred to a mental asylum. I knew inwardly there was still some plausible means by which my kid brother could overcome this condition. I knew botanical means of treatment will be more favorable than any other type of treatment, and as such, I had taken a keen interest in the research of naturopathic alternative measures suitable for the treatment of schizophrenia. I had pleaded for some little patience from the family in the delay of the transfer, I was looking forward to proving a point to the entire family, of a positive botanical remedy for this condition.
It was during my ceaseless search on the internet I had been fortunate enough to come across Dr. Utu Herbal Cure: an African herbalist and witch doctor whose professional works had majored on the eradication of certain viral conditions, especially schizophrenia, ( improving the memory capacity positively), via a traditional, naturopathic process and distinguished diet plan. It was by the administration of this herbal specialist that my brother had been able to improve his condition for better.
Before the naturopathic remedy - Maicon's story had reflected a common case, in which a high-functioning young adult goes through a major decline in day-to-day skills. Although family and friends may feel this is a loss of the person they knew, the illness can be treated and a good outcome is possible.
My brother Maicon is just like many other patients out there suffering from this disease. Although he was able to overcome this condition via a naturopathic herbal remedy administered by this African herbal physician and saved completely thus, rekindling the lost joy which had been experienced by the family members.
I wish to use this opportunity to reach across to anyone who may happen to be diagnosed with this disastrous condition to spread the hope of an everlasting herbal remedy that is capable of imposing a permanent end to this disease.
For more information concerning this naturopathic herbal remedy, feel free to contact this African herbal practitioner via email:
drutuherbalcure@gmail.com